In response to a workplace violence incident, what should a PSO do if safe to do so?

In the context of a workplace violence incident, a Protective Security Officer (PSO) has to prioritize safety and effective management of the situation. Attempting to verbally defuse the situation can be vital in reducing tension and preventing escalation. By using communication skills to calm involved parties, the PSO may help stabilize the environment and minimize potential harm. This proactive approach can often mitigate immediate threats and create an opportunity to gather information or wait for law enforcement assistance if needed.

Additionally, contacting the FPS mega center is crucial for ensuring that appropriate support and resources are mobilized. They can provide guidance, ensure that the incident is logged, and initiate further response measures. This step also helps maintain awareness at a higher level within the security framework.

Both actions enhance the PSO's ability to handle the incident effectively, ensuring that proper help is on the way while employing de-escalation techniques when safe to do so. This multi-faceted response is essential for managing such incidents appropriately and reflects best practices for security officers in active situations.